Refund policy

Refunds/Exchanges
We have no refund policy. You can exchange your product within 7 days.

To be eligible for a exchange, your item must be in the same condition that you received it, unworn, with tags, and in its original packaging. You’ll also need the receipt of purchase.

To start a exchange, you can contact us at shoesbyjade@gmail.com. Please note that returns will need to be sent to the following address: Texelstraat 23, 1339TH Almere, Netherlands.

If your exchange is accepted, we’ll send you a shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 12 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 16 days have passed since we’ve approved your return, please contact us at shoesbyjade@gmail.com.

Made with ♥ Shoes by Jade